American Electric Power Jobs

Job Posting End Date

07-04-2024

Please note the job posting will close on the day before the posting end date

Job Summary

Responsible for the retention, expansion, and overall satisfaction of identified managed business account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Job Description

ESSENTIAL JOB FUNCTIONS:

• Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities.

• Is responsible for the retention, expansion, and overall satisfaction of that client base.

• Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.

• Proactively manage and be ultimately responsible for the development and successful implementation of established programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with customer decision makers, new service issues, and various account management initiatives.

• Interface with engineers, the Energy Efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.

• Markets a variety of products and services to OPCO customers in various identified industry segments.

• Works, with the support of manager, with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.

• Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.

• Promotes and supports operating company energy conversion programs with assigned key accounts.

**Position is posted across 2 salary grades. Minimum requirements listed below are for the Associate level and additional requirements will be needed for the higher-level role.

MINIMUM REQUIREMENTS:

Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

Experience: Experience in customer account management, business or economic development and/or utility industry experience preferred but not required.

OTHER REQUIREMENTS:

Demonstrated communications and presentation skills.

Excellent written and verbal communications skills.

Must be able to travel to various locations for extended periods and work late into the evenings.

Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company ).

Demonstrated successful leadership.

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$70,961.00-88,700.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.